Yes, all our products are meticulously handmade by skilled artisans. We take pride in preserving traditional craftsmanship and supporting local communities.

Committed to ethical sourcing practices. We work closely with artisans and suppliers to ensure fair trade and sustainable production.

Some of our products offer personalization options. You can find details on product pages if customization is available. Personalized items may require additional processing time.

Currently, we operate exclusively online. However, we provide detailed product descriptions, images, and sizing information to help you make informed purchasing decisions.

To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

We accept major credit cards, including Visa, Mastercard, American Express, and Discover.

At this time we only ship in the US.

Wait for future updates as we expand.

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package.

Shipping times may vary depending on your location and stores stock. Once your order is processed, you will receive a confirmation email with tracking information. Typically, orders within the US are delivered within 3-7 business days.

Defective Items or Order Issues:
Upon receiving your order, please inspect it promptly. If you believe you've received a defective item or there are discrepancies, contact our customer service team within 3 business days of receiving your order.

Returns Overview:
- We offer store credit for returned items, provided in the form of a discount code sent via email. Unfortunately, we cannot issue cash refunds.
- Items must be returned within 15 days from the date of shipment.
- Discounted items are final sale and not eligible for return.
- Returned items must be unwashed, unworn, and unused.
- Include your order number with the return.

Shipping and Processing:
- Shipping costs are non-refundable unless there was an error on our part.
- Please allow 5-7 business days for our team to process your return once it reaches our warehouse.

Changing or Cancelling Orders:
If you need to modify or cancel your order, please contact us immediately. Changes can only be made before the initial processing in the warehouse, usually within 3 to 4 hours of order placement.

This policy is designed to ensure a smooth shopping experience and address any concerns promptly. Feel free to reach out to our customer service team for assistance.

We are here to assist you! You can reach our customer support team by email at [service@mercadoikal.com] or by filling out the contact form on our website. Well get to you as soon as possible.