We respectfully request that returns be made only for valid reasons, such as product defects or damages upon arrival. We understand the value of our artisans' time and effort, and we strive to honor their dedication by ensuring that returns are made with genuine cause.

If you encounter any issues with your order, please don't hesitate to contact us. We're committed to resolving any concerns and ensuring your satisfaction.Your satisfaction is our priority at Ikal.

Defective Items or Order Issues:
Upon receiving your order, please inspect it promptly. If you believe you've received a defective item or there are discrepancies, contact our customer service team within 3 business days of receiving your order.

Returns Overview:
- We offer store credit for returned items, provided in the form of a discount code sent via email. Unfortunately, we cannot issue cash refunds.
- Items must be returned within 15 days from the date of shipment.
- Discounted items are final sale and not eligible for return.
- Returned items must be unwashed, unworn, and unused.
- Include your order number with the return.

Shipping and Processing:
- Shipping costs are non-refundable unless there was an error on our part.
- Please allow 5-7 business days for our team to process your return once it reaches our warehouse.

Size Issues:
If you encounter size problems with your order, we ask that you cover the shipping costs to return the item to us. Once we receive the item and confirm everything is in good condition, we will send you the correct size. This ensures a smooth process and helps us maintain our commitment to quality.

Changing or Cancelling Orders:
If you need to modify or cancel your order, please contact us immediately. Changes can only be made before the initial processing in the warehouse, usually within 2 to 3 hours of order placement.

This policy is designed to ensure a smooth shopping experience and address any concerns promptly. Feel free to reach out to our customer service team for assistance.

Please note that our return policy is subject to change without prior notice. We encourage you to review this page periodically for any updates. If you have any further questions or concerns about our shipping policy, please do not hesitate to contact our customer support team.