Turtle Haven

Turtle with NO base (5 in. x 5 in. x 1.5 in.)

With Base (5 in. x 5 in. x 8.5 in.)

1. Order Processing Time: Once your order is placed, our dedicated team begins processing it within 1-2 business days. This includes thorough order verification, quality checks, and careful packaging.

2. Handmade Process Commencement: Following the processing time, our skilled artisans initiate the meticulous crafting of your order, ensuring each piece is created with precision and care before shipping to the US.(5 up to 14 business days depending the product) Some products do not need this process due to inventory, but you will get your confirmation once your order is on its way.

3. Shipping Methods: At checkout, you'll find a selection of shipping methods tailored to your needs. Please be aware that shipping times may change based on your chosen method and location.

4. Shipping Costs: Calculated based on your order's weight, dimensions, and destination, shipping fees are transparently displayed at checkout for your review before completing the purchase.

5. Estimated Delivery Time: The delivery timeline depends on your location and the chosen shipping method. Upon dispatch, you'll receive a confirmation email with tracking details, enabling you to monitor your package's journey.

6. Order Tracking: Utilize the provided tracking number in the shipping confirmation email to monitor your order's status and estimated delivery date.

7. Undelivered or Returned Packages: Should a package be undelivered or returned due to an inaccurate or incomplete address, we'll reach out to arrange re-delivery. Additional shipping fees may apply in such cases.

8. Shipping Restrictions: Certain items may face shipping restrictions due to size, weight, or destination. Rest assured, we'll promptly notify you of any such restrictions and collaborate to find a suitable solution.

9. Customs and Duties: Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Any additional charges related to customs clearance are the responsibility of the customer.

10. Pre-Orders: At Ikal, we cherish the time and effort our artisans invest in creating unique handmade pieces. Therefore, all pre-orders are considered final, streamlining the management process for our dedicated creators. The estimated waiting time is displayed on each product, ensuring transparency. Once your order is ready to ship, we'll promptly notify you. Your support means the world to our artisans at Ikal!

If you have any further questions or concerns about shipping, please don't hesitate to reach out to our team.